Sarah was prompt about contacting me, and I appreciated that she was not overly aggressive when it took me a couple of days to get back to her.
After learning about my mother’s circumstances and our unhappiness with various issues at her current memory care facility, Sarah suggested in-home assisted living. It was not something that we had heard of or considered.
It was initially easy to trust Ms. Miller’s recommendations based on how personable she was to talk to, how well she listened, and how available she was with our questions. When we read the letter she sent about her qualifications and how Senior Living Associates has built its reputation, we were further assured that she was the right person to help.
Sarah was absolutely there every step of the way. She reached out to the owner of the facility that we felt was a great match for my mother and told him a bit about our circumstances. She gave us a list of very useful questions to ask to make sure that place was a good fit. She then followed up with me to see how our visit with him had gone. When there was a question regarding pricing, she was happy to mediate so that both the owner and my family could agree on a fair rate. Even now that the deal is almost finished, she assured us that we could contact her with any continued questions.
Thank you again for hiring such great representatives for your company and for providing a very needed, high-quality service. As my friends’ parents age, I will absolutely recommend Senior Living Specialists and Ms. Miller without a bit of hesitation.
The first two decisions were our responsibility, but the third decision is one that we needed help with. Coming from Florida presented another challenge as we knew no one here but our son and his wife. Our research lead us to Paul Markowitz and his company “Senior Living Specialists”. As soon as we had met Paul we knew we had made the right choice for someone to guide us in our new life in the Dallas area.
I have found in todays world “customer service” is just about a forgotten word. Not so with Paul and his assistant Hannah! There was not a time, morning, noon or night, when I called, that they didn’t return my call – usually within minutes! Whether we were looking for physicians, restaurants etc, they provided my wife and me with the information we requested.
This type of concern for your clients and “customer service” is what sets “Senior Living Specialist” a cut above all others. I would suggest, “If you are planning to move, as we were, do yourself a favor and interview Paul Markowitz.”